Delivery time
We're dedicated to processing and dispatching your orders with utmost care and efficiency. Our dedicated team typically processes orders within 5 to 7 business days, working diligently from Monday to Friday (excluding Bank Holidays). Once your order is dispatched, the final delivery timeframe will depend on your location, ensuring your items reach you as swiftly as possible.
Order tracking
Once your Moon Soldier order is on its way, we'll send you a dispatch confirmation email with a tracking number. Simply enter this number on the dedicated website to get real-time updates on your order's journey. If you have any questions about your delivery, our customer service team is here to help, message us via the bottom left message icon, or on Instagram.
Plastic free packaging
Sustainability is in our DNA. From only printing what we sell to offering a diverse range of organic and recycled products, using eco-friendly inks, partnering with solar-powered factories, and adopting plastic-free packaging, our commitment to the planet is unwavering. Even our delivery packages align with our values, biodegrading within three months in your compost bin, leaving no trace behind.
Returns
Not entirely satisfied with your purchase? We understand. We accepts returns within 30 days of receipt, provided the items are in their original condition with tags attached. To arrange a return, simply send the item back to us using the original packaging, and make sure to include your order number from your email receipt. Note that return shipping costs are the customer's responsibility, and refunds are processed promptly upon receiving and verifying the returned items. For more information visit our Easy Return Policy page.